Essential Skills for Workplace Success

These online modules provide important, nontechnical career skills training and can help you find, keep, and advance in a job. You will learn necessary workplace skills that are important at all levels of employment.

After the successful conclusion of each module you will receive a certificate of completion from the University of Florida Office of Professional and Workforce Development.

Enjoy this learning experience, it will advance you in your career path and help you gain key employability skills.

Essential Skills

Learn a set of the necessary skills and behaviors that help you find success and achieve productivity on the job.


Learn the elements of career development

List key employability skills

Identify the factors of a successful career

Define SMART goals

Recognize the steps in building a resume

Describe good job interview skills

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Learn to how to establish what your priorities are and discover ways to appropriately manage your time.


Define time management.

Identify your own time wasters and adopt strategies for reducing them.

Recognize the variety of causes of procrastination and apply relevant techniques to overcome these.

Learn to apply the A-B-C-D-E time management system.

Understand the Pomodoro Technique.

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Understand how to improve and strengthen communication skills and learn techniques for delivering excellent customer service.


Understand why customer service is important to both employees and employers.

Learn the four P’s of customer service.

List tips for improving customer service.

Recognize how to deliver successful customer service.

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Understand and manage one’s personality and build respectful and trusting relationships across diverse situations.


Define Emotional Intelligence (EI).

Learn the fundamentals required to improve emotional intelligence.

Gain insights into emotional intelligence, what it is and how you can use it.

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Understand your role in team development and how build effective teams.


Know the stages of team development, the leader’s role in each stage, and how each stage impacts work.

Identify the traits of effective and ineffective teams.

Learn the role and benefits of collaboration on a team.

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Understand various aspects of conflict and identify and practice different modes of dealing with conflict.


Learn the different styles of dealing with conflict.

Understand the various aspects of conflict.

Apply techniques to deal with differences at work.

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Identify and use the best practices in providing and receiving feedback.


Recognize the value of feedback in motivating performance.

Utilize three effective feedback tools.

Seek and use personal feedback more effectively.

Learn to give and receive feedback successfully.

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Understanding Your Leadership Style

Learn more about yourself in this free course!

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Gaps in the workforce, specifically in the trades, have become an ever-increasing problem that left unchecked, will have negative long-term effects on society. As the current workforce takes their knowledge and experience into retirement, there are not enough people being trained to fill the gaps being created.

The Office of Professional and Workforce Development at the University of Florida is working to identify and unify resources in a collaborative approach to solving this problem and effecting positive change in our community.