Frequently Asked Questions
If your course duration has expired, and you have not completed your online course, please contact firstname.lastname@example.org. We have right to approve or deny an extension based on the amount of work you have completed during your course duration. You can receive extension for the 4 hour AI courses ONLY. You will be charged $75.00 for a 4 week extension.
If you forgot your password or wish to change your password, please follow the instructions at this link: https://identity.it.ufl.edu/process/gatorlink/changing-your-password/
If you forget your Gatorlink username or UFID please contact our office for assistance: email@example.com or 352-392-8660.
Make sure your browsers are set to the most current version of Internet Explorer, Chrome, Safari, or Firefox. Some older versions of these browsers will be unable to fully support Canvas’s updates.
Please note that when you use Canvas, you will need to disable pop-up blockers and allow your browser to install Java.
Participants of Academic Non-Credit (continuing education) courses are not eligable for the 1098T Tax form. This form is reserved for Academic Credit Tuition and Fees.
For online courses you must not have accessed the course or completed any course work to be eligible for a refund. A processing fee may be deducted from refund requests.